In recent years, BPO has emerged as a dominant business trend worldwide. As this trend impacts the strategies of companies around the world, India has emerged as the offshore BPO provider of choice with companies like GE, HSBC, World Bank, British Airways reaping significant bottom-line results following their decision to move processes to India.

Quality manpower combined with lower costs, Conductive Policy Environment and Government support are the key factors allowing Indian companies to deliver equivalent services on a far more cost effective basis.

Cost, Quality and productivity gains are driving the Outsourcing Wave to India.

Multiple Contenders aspiring to be ITES Hubs


Source: Nasscom-McKinsey Report

The Giga group in its report in May 2001 titled "offshore and near shore Outsourcing Options. There are alternatives, but India Is the Top Choice", states "India is currently the choice due to its outsourcing capabilities, telecommunications infrastructure, experience quality". Given these advantages, India could build a $17 billion IT enabled services industry by 2008 according to the NASSCOM McKinsey Report.