In BPO, strategic value through outsourcing is created by creatively examining the process and changing the way it is actually performed. It is more than just changing who is performing the process.  In BPO, the supplier not only takes on the responsibility to take over the function or business process, but also re-engineers the way it is done.  That will include either putting in new technology to accomplish the process or applying the existing technology in a new way to improve the process.  In BPO, something about the way the process is currently being done gets fundamentally changed often it involves taking into consideration how a particular process in the buyer's company affects and interacts with other departments and functions in the company.  BPO often increases a company's shareholder value.