Processes

We understand the critical role that "Processes" play in the effective delivery of our business-impacting services.

Therefore all our operations are built on a vigours framework that helps us to clerely define the objectives for each of the client specific services that we deliver.

"Datamart" uses the following core processes to effectively achieve this

Client Engagement

This process ensures that we understand the client requirements in its entirety.  Following this, an appropriate solution is developed for the client requirement.

It is vitally important that during the early stages of the relationship, that the following areas are fully scooped out:

• IT / Telecom Infrastructure
• Recruitment / Training Requirements
• Understanding of   the exact specification of the process to be delivered. 
• Thorough appreciation of all the commercial implications of doing business together.

Solution Design and Transition

This stage starts with the development of a detailed project brief during the solution design workshop.  A project board is set-up to review the project and a project plan sets the timelines and action point expectations of both the Client and Datamart.

The detailed recruitment and training, technology and communication plans are all finalized in accordance with the project plan.  This is followed by a detailed process, mapping exercise, the conducting of a thorough risk analysis using FMEA (Failure Mode Effect Analysis), and the building of a robust change management process.

Service Delivery

At the stage, we focus on the execution of the project and the need to delivering accordance with the pre-defined SLAS.

Datamart has adopted a sentiments improvement model for productivity and growth and uses six sigma methodology in order to ensure that all clients needs are fully met.  This includes undertaking DMAIC (Define Targets, Measure Current performance and identify gaps, Analyze root causes, develop improvement plans and keep delivery model control) Projects and having vibrant floor management practices.

The key to the success of any project is ensuring that the associates are highly motivated to perform, and that they are all fully committed to the success of every client project.